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Help Centre

We're here to help.

Browse categories, or contact us to open a ticket.

Getting started

  • Creating an account
  • AI health navigator
  • Booking a consultation
  • Payments and refunds

During a consultation

  • Pre-check for video
  • Sharing documents
  • Speaking to your doctor
  • After the consultation

Care Passport

  • Understanding your records
  • Exporting your data
  • Follow-ups
  • Medications and prescriptions

Account & billing

  • Change my email
  • Delete my account
  • Invoices
  • Cancellation policy
CAREMatch

The right care, made simpler. AI-assisted healthcare navigation with verified professionals.

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